Privacy Policy

Last updated: 4 July 2026

This policy is a plain-English starting point covering how The Detailing Lab NZ handles enquiry data submitted through this website. It has not been reviewed by a lawyer — please have it checked against your specific practices before relying on it.

Who we are

The Detailing Lab NZ ("we", "us") operates a car detailing studio at 72 Bourke Street, Palmerston North, New Zealand. This policy explains how we collect, use, and protect personal information in connection with thedetailinglab.co.nz, in accordance with the New Zealand Privacy Act 2020.

Information we collect

When you submit an enquiry through our contact form, we collect:

  • Your name and email address
  • Your phone number (if provided)
  • Details about your vehicle and the service you're enquiring about
  • Any message you choose to include

We do not use cookies or tracking scripts of our own on this site. Third-party embedded content — such as the Google Maps widget on our Contact page — may set their own cookies under their respective privacy policies.

How we use your information

We use the information you submit only to:

  • Respond to your enquiry and provide a quote
  • Schedule and carry out any booking you make with us
  • Follow up regarding your booking or vehicle

We do not sell or rent your personal information to third parties.

Third-party services

To operate this website and respond to enquiries, we use the following service providers:

  • Cloudflare — website hosting and delivery
  • Resend — delivers contact-form emails to our studio
  • Google Maps — displays our studio location on the Contact page

Each provider processes data under its own privacy policy. We only share the minimum information necessary for them to perform their function.

Data retention

We keep enquiry and booking information only for as long as needed to respond to you, provide our services, and meet any legal or accounting obligations (such as GST record-keeping), after which it is deleted or anonymised.

Your rights

Under the Privacy Act 2020, you have the right to access the personal information we hold about you and to request its correction. To make a request, contact us using the details below.

Contact us

For any privacy questions or requests, contact us at info@thedetailinglab.co.nz or 06 929 4188.